Privacy Policy

Last updated: 14 September 2026

Aurum Astra Pvt Ltd ("we," "us," "our") operates the Aurum Astra Unisex Salon & Luxury Spa and this website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book a service, or make a payment with us.

3.1 Information We Collect

• Contact details: name, phone number, email address, provided when booking a service or contacting us.
• Booking information: service preferences, appointment history, stylist/therapist preferences.
• Payment information: transaction details (amount, date, payment status). Card, UPI, and banking details are collected and processed directly by our payment gateway partner, Razorpay, and are not stored on our servers.
• Health-related information (where voluntarily disclosed): allergies, skin/scalp conditions, or other information you share for service safety, used solely for that purpose.
• Technical data: IP address, browser type, and website usage data collected via cookies or similar technologies, if applicable.

3.2 How We Use Your Information

We use your information to:

• Confirm and manage your bookings and appointments
• Process payments securely via Razorpay
• Send booking confirmations, reminders, and service-related communication
• Improve our services and website experience
• Send promotional offers or updates, where you have opted in (you may opt out at any time)
• Comply with legal and tax obligations

3.3 Sharing of Information

We do not sell your personal information. We may share it with:

• Razorpay and other payment processors, solely to complete transactions
• Service providers who support our booking, IT, or marketing operations, under confidentiality obligations
• Government or regulatory authorities, where required by law

3.4 Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure. Payment data is handled by Razorpay in compliance with PCI-DSS standards; we do not store your full card details.

3.5 Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes, after which it is securely deleted or anonymized.

3.6 Your Rights

You may request access to, correction of, or deletion of your personal information held by us, by writing to admin@aurumastra.in. We will respond within a reasonable timeframe.

3.7 Cookies

If our website uses cookies for analytics or functionality, they help us understand site usage and improve your experience. You can control cookie preferences through your browser settings.

3.8 Children's Privacy

Our services are not directed at children under 18 without parental/guardian consent. We do not knowingly collect personal information from minors without such consent.

3.9 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision.

3.10 Contact Us