Refund and Cancellation Policy

Last updated: 14 September 2026

2.1 Service Bookings

If you cancel a paid booking more than 2 hours before your appointment, you are eligible for a full refund to your original payment method, processed within 5–7 business days.

Cancellations within 2 hours of the appointment, or no-shows, are non-refundable / subject to ₹199 deduction.

If Aurum Astra needs to cancel or reschedule your appointment (e.g. stylist unavailability), you will be offered a full refund or the option to rebook at no extra cost.

2.2 Packages, Gift Cards and Memberships

Unused prepaid balances on packages or memberships are non-refundable, except where required by law.

Gift cards are non-refundable and non-encashable for cash once purchased, but remain valid for 12 months from date of issue.

2.3 Service Dissatisfaction

If you are dissatisfied with a service, please inform our team within 48 hours of the appointment. We will offer a complimentary correction/touch-up where reasonably possible. Cash refunds for dissatisfaction are considered on a case-by-case basis at management's discretion.

2.4 How Refunds Are Processed

All refunds for online payments are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, subject to your bank's processing timelines.

For queries on a specific refund, contact us at admin@aurumastra.in or +91 91486 27266 with your booking/transaction reference.